Testimonials for Ridgeback Basement Systems

You have an amazing team, all great guys ... pleasant, respectful and very helpful throughout the entire process.  I wouldn't say there were no hiccups but over all great guys and very professional.  I can't say enough about Khris, he is such an professional always making me feel like he was doing the job for himself.  Always kept me in the loop and very easy to talk to and understanding with all of my concerns.  Sidney is an awesome worker and absolutely awesome at what he does.  Todd was also very helpful in the beginning.  I can't say enough you guys have been amazing and I am looking forward to my nice dry basement.  I would also like to thank everyone that was involved with our renovation project because I don't remember everyone's name but all the workers on this project did a great job. Thank you so much for all you have done.  I would recommend you guys to anyone that had any water problems you definitely are top notch.  Thanks again for everything.  Khris I can't thank you enough for your fantastic professional service.

I was very impressed with your guy Mitch. I found Mitchell's work ethic amazing. We had a challenging project and he was always eager to jump in and do the dirty work without one hint of complaining. There were many times I saw him run (not walk) to and from the van for gear. He was also pleasant to deal with when answering my enquiries.  This combination of work ethic, customer service skills and the attitude ofget the job done to please the customer is not normal for his age group. He is a keeper.  Also thank Kris for guiding me in the direction we took. He knew his stuff, making it easy for me to make the right decisions.

Thanks for sending a cheque, even though it was a pretty small reimbursement, it reflects the values and ethics of your company.  The majority of businesses would have kept the money which shows that they do not value their customers. After the crew installed the sump pump, we had a look and was really impressed by the quality of the pumps and how neat and tidy they were installed.  We've heard the system kick in several times this winter.  Having the back up battery has brought us peace of mind.

Just thought I’d let you know I have a dry basement after last night’s rain.  Very pleased!!

I’d like to say that my dealings with your company have been outstanding. Everyone has been cheerful, pleasant and professional. Communication has been excellent with written confirmation at each step. I’d recommend Ridgeback Basement Systems to anyone. I hope I don’t have further need for your services, but if I do, it’s nice to know of a company that has my back and I can trust.

The Water Guard system with super Sump pumps works!  A treat and it's the quietest part of this rain storm! You guys are awesome, Thanks again.

I just wanted to say the gentleman that installed our basement system were fantastic. Very professional and did very clean work. You should be pleased to have these people working for Ridgeback. I will definitely recommend ridgeback to others in the future.

Thanks for the receipt.  Please also thank Jared, Kris and Mitchel for their hard work, and especially the quick thinking of having the missing parts fabricated yesterday.  Every company has its share of unintended problems, but how a company deals with them is what separates a good company from a mediocre one. I was very impressed with the actions taken to keep my project on schedule and would not hesitate to recommend your company.

Thanks for checking in! We had our first big "Spring" melt here yesterday in Truro, and the basement is dry! Dry!!!! :) Thank you so much for all of your help, it made dealing with our mess of a basement so much easier. I truly appreciate it. 

Just want to say thank you Amanda/Steve. Great job by Danny and his son touching up the insulation in the basement. They did a great job. Once again thank you.

I just wanted to pass along how very impressed I was with your crew. They worked incredibly hard, were very efficient and professional and even did a wonderful job of cleaning up:)..

Tyler did an amazing job servicing the pump. He really knew what he was doing 

Thanks everything went well despite being late due to problems with the other job. Your crew was friendly and did the job a lot faster than I anticipated. Well done will not hesitate to call you again or recommend your business. Cheers!