Testimonials for Ridgeback Basement Systems

"Dayne came to do an inspection, he did amazing. He was informative, detailed and delightful."

Hi , We were very pleased with the service received. I wasn't there myself, but my wife said that Chris was very professional and the job was nicely done. Most important thing, we did not get more water since. 

Since we are chatting already anyway I guess I can give you an update. Crawlspace is tied with the permanent roof for the best money we've spent on the house. Since you guys were in to install, we've kept a thermo/humidistat down there and it hasn't moved from 55-60% since - even on the most humid and wet days in the summer.   We recently had the electrician put lighting down there and plan to add a hatch for access from the inside. We were able to close down our rented storage unit and have everything neatly (mostly) organized in rows underneath.  Upstairs, we've noticed a huge difference in air quality. No more musty/dank smell. Also, seeing the weird moisture bugs is rare now when they were infesting the place before. In hindsight I would probably go with the more expensive crawlspace door option, but that won't be an issue once we install the hatch.

System was installed Friday, thankfully & the electrical was completed this afternoon.   I cannot thank you & the others from Ridgeback enough.  Timing is everything & we stayed dry on the weekend while our neighbours flooded.   I have spoke to numerous folks now who are considering one of your systems based on my approval of your system.   Again, thank you very, very much.

Your technicians did an excellent job and were very fast and easy to work with. The repair work did the trick and I am a happy customer. 

The installation went very well and your installers were knowledgeable, courteous, got the job done quickly and cleaned up the site. All expectations were met!

Sales reps were here this afternoon and fixed the problem. Just want to pass on how impressed I am with the courteous and professional experience that I have received from all the Ridgeback staff. Mitchell and Danny were amazing, great ambassadors for the company. Would highly recommend your firm to anyone with water issues in their basement.

Those two guys were “energizer bunnies” - an enormous amount of work done, in only two days. A great crew!

a quick note from a homeowner after Hurricane Matthew ...  Hi Amanda, I was without power on Monday for over 7 hours and I'm thrilled to report my battery worked wonderfully. Not a drop of water in the basement.  Regards, Terry

Your men were here yesterday. We were impressed with their efficiency, tidiness and courtesy. We offered to adopt them, but they had committments elsewhere. Thanks again.

Everything is great regarding your install. We had lots of rain last week and it's such a pleasure to have a dry basement in this kind of weather. Kris and his crew were awesome and we're already raving about the job to neighbors and friends!  Thanks for everything!

Outstanding young men. Very knowledgeable and did an amazing job!  5/5

This week was the first test of the drainage system with 100mm of rain in less than 5 days.  I was in the basement crafting my Christmas homebrews when I caught what I thought was some rain splashing against the windows.  It turns out it was the newly installed pump coming to life!  The system  is extremely quiet to the point  where I had to stand over the pump to hear it turn on.I believe I would be cleaning up a mess right now if it wasn't for the work you and your crew did.  Thanks!

I just wanted to express how pleased we are with the way that our installation of trench drain was carried out by Sidney and Nathan. They created very little dust or mess and did an excellent job of installing the product in a thoroughly professional manner. I believe that it did take slightly longer than expected due to the product having to be grouted in on 2 sides rather than one. In any case we are very pleased with the finished product and would not hesitate to give a recommendation to anyone requiring this type of work.

A well-run company and products. 5/5