Testimonials for Ridgeback Basement Systems

a quick note from a homeowner after Hurricane Matthew ...  Hi Amanda, I was without power on Monday for over 7 hours and I'm thrilled to report my battery worked wonderfully. Not a drop of water in the basement.  Regards, Terry

Everything is great regarding your install. We had lots of rain last week and it's such a pleasure to have a dry basement in this kind of weather. Kris and his crew were awesome and we're already raving about the job to neighbors and friends!  Thanks for everything!

This week was the first test of the drainage system with 100mm of rain in less than 5 days.  I was in the basement crafting my Christmas homebrews when I caught what I thought was some rain splashing against the windows.  It turns out it was the newly installed pump coming to life!  The system  is extremely quiet to the point  where I had to stand over the pump to hear it turn on.I believe I would be cleaning up a mess right now if it wasn't for the work you and your crew did.  Thanks!

I just wanted to express how pleased we are with the way that our installation of trench drain was carried out by Sidney and Nathan. They created very little dust or mess and did an excellent job of installing the product in a thoroughly professional manner. I believe that it did take slightly longer than expected due to the product having to be grouted in on 2 sides rather than one. In any case we are very pleased with the finished product and would not hesitate to give a recommendation to anyone requiring this type of work.

A well-run company and products. 5/5 

Hello .  I just sent an email this morning, but I sent it to the info address, so I'll repeat it to you.  We are VERY happy with the system we had installed.  Finally, no more floods!  Everyone we interacted with were extremely courteous and very, very professional.  Kudos to Kevin, Amanda and the installation team, Mitch and Danny.  Awesome job everybody!   It's great to see a company that knows how to do things right.  We will recommend you to anybody we know who may also need your services.  Thanks again. 

Just wanted to thank you very much for moving us UP and also to tell you what an impressive "crew" you sent here. The work was done quickly and Kris was wonderful in explaining everything.  Sounds like this weekend is rain so the test of the pump will occur.  Again, thank you for all you have done to help me in a difficult situation.

Good Morning: I just wanted to express my sincere THANKS for my recent annual sump pump check up.  It was done in a timely fashion & Christopher was very professional & knowledgeable.  Again, Thank-you!

I was out of the country when the actual work was done, but my wife (who hates having to deal with these sorts of things and wishes I was home more often to do it instead) tells me that everything went very smoothly from first visit to quick quotation right thru the work and packing up.  My thanks go out to your crew for helping make this as easy for her as possible.  So far as the results go, we'll see what the upcoming rainy season brings.

hello to you all,   merry christmas from here, and a quick note of thanks for the basement work.    the dehumidifier is working well, and has been essential during these last few stormy weeks.     thanks especially for your professionalism and guidance in choosing the proper setup for our nifty old home.  we would happily recommend you and your work to anyone who asks and would definitely call on you again in the future.   best regards, J J Murray

Thanks for reaching out.  I was very impressed with the work done in my basement.  The installers were very professional and did a great job.  Everything was very clean afterwards and it looks like the quality of the product is really good.  I found working with John to be a great experience.  He was very knowledgeable and explained the process thoroughly.  I will fill out the survey as well.

We have been very pleased with every aspect of your service, from the initial phone call to the clean up after the installation. We anticipated more noise, dirt and disruption but were pleasantly surprised at how quickly and efficiently the job was done.  The only thing left to do is to bury the drain pipe. Sidney assured us that it will be done when the ground has thawed sufficiently. It gives a a real boost of confidence when we see the water occasionally gush out the end. Job well done.  Thank you!

I wanted to take a moment and commend your team for their hard work. The pair of them were extremely hard working and generally pleasant to have around and always took the time to answer any questions I might have. At this point I would recommend you guys to anyone that has water trouble.  We also really appreciate getting that new pump in ahead of Wednesday’s rain storm as well, we definitely would have re-flooded without that.  Thanks again!

Thank you all again for helping us with our water issues.  We really appreciate this very much and our system has been working perfectly since installed.  This system is exactly what we have been looking for and needed.  We were really glad to have our system during the recent storms, especially this Blizzard last week.

Hi Amanda,I just wanted to say Thank-you for all of your help today getting us the dehumidifier - it is up and running! [and in the past (so far) for setting us up with appointments].  You have been a pleasure to deal with! and make this a little easier for us....