Basement Waterproofing- New Waterford
Challenge
When homeowner Amanda in New Waterford, NS started noticing issues with water in their basement in 2017, several years after building their home in 2008, they realized the need for a reliable solution. Despite initial efforts that included installing weeping tile around the house and adding three sump pumps, due to a natural spring under their home, they still faced challenges. One of the weeping tile systems even got blocked, exacerbating the situation.
Solution
Responding to the homeowners' call for help, we at Ridgeback Basement Systems sprang into action. Understanding that every home and situation is unique, our Customer Care team promptly scheduled a home inspection where a System Design Specialist evaluated the severity of the issue firsthand. After thoroughly inspecting the basement and diagnosing the root of the problem, we recommended a combination of our proven waterproofing solutions: IceGuard, TripleSafe Sump Pump, and WaterGuard drainage system. Our production team, equipped with passion and precision, then embarked on transforming the damp basement into a dry, comfortable space. By installing IceGuard, we prevented future sump pump discharge line freeze-ups during the colder months. The TripleSafe Sump Pump system offered triple protection against any potential flooding and moisture problems. Further assurance came with WaterGuard, providing an effective drainage solution tailored to the home. Upon completion, the relief was palpable. What previously morphed into a delicate dance around weather forecasts now turned into an unwavering confidence in their home's resilience against moisture. By addressing and solving the intertwined issues of the blocked weeping tile and the improperly drained sump pump, we delivered on our promise: to provide a remarkable customer experience alongside a reliable and long-lasting fix to their water concerns. Witnessing the transformation from distress
Project Summary
Foreman: Pat